Get involved with The Law Society Research Project – Online Dispute Resolution (ODR)

Posted on17 July 2024

The Law Society, in partnership with the Solicitors’ Regulation Authority (SRA) and the Access to Justice Foundation, is embarking on a research project on Online Dispute Resolution (ODR).

The Regulator’s Pioneer Fund is a multi-year project to create a UK regulatory environment that encourages business innovation and growth, particularly through new technology. For this year’s project the research will explore the risks and opportunities of ODR.

To help inform this work, we would like to interview members who work in Housing, Family, Social Welfare, or Employment law about their knowledge of and experience using ODR platforms.

The interviews will take place throughout early August. All interviews will take place online and should last approximately 60 minutes. Prior to the interviews taking place, we will get in touch via telephone with participants to run through the agenda and the process of the interview. These sessions will be facilitated by an external research agency with a member of Law Society staff on hand to assist.

This is an important opportunity to use the first-hand experience and insights of our members to influence the future direction of travel of ODR, the role solicitors play in protecting clients’ interests, and ensuring genuine access to justice.

If members would be interested in taking part, they can get in touch with

Beth Quinn , Member Engagement Manager, Beth Quinn Beth.Quinn@lawsociety.org.uk by close of play Thursday 25 July.

Burges Salmon has been an enthusiastic supporter of BLS for many years. BLS provides a valuable role in uniting and promoting the whole of the legal sector across Bristol to benefit both its members and the city. It facilitates collaboration across the sector to ensure that we can all make a difference. Whether that is driving important initiatives in, for example, Equality, Diversity and Inclusion and the use of new technologies, liaising with stakeholders and charities in our wider community or providing training to generations of lawyers, the service and support provided by BLS is invaluable. More recently BLS has taken a lead on promoting Bristol’s legal brand, encouraging legal and business services talent to come to the city, which in turn attracts clients and inward investment to our thriving and vibrant commercial community. BLS breaks down barriers and brings those in the profession together for the greater good. We are proud of our long-standing association with BLS.
Roger Bull - Managing Partner, Burges Salmon
Three things to say about my experience of working with Bristol Law Society. Their central team, council members and general hangers-on are just about the nicest, most generous group of people working in the legal sector today. The numerous events, awards, socials and conferences I’ve had the pleasure to attend over the years have been, without exception, top quality and supremely organised. And, thirdly, they consistently exceed and challenge the boundaries of what lawyers might assume a regional Law Society will restrict activities to – from a hugely successful charitable school meals drive to corporate social responsibility and diversity campaigns to being joint architects and coordinators of the region’s unique Bristol+BathLegalTech group, which it has been my privilege to co-chair for the last five years.
Chris Bull - Principal, Edge International
As one of the leading Insurance brokers for law firms in the UK and with a large presence in Bristol it seemed only natural for us to support the Bristol Law Society. Bristol Law Society is one of the oldest and most vibrant of the Law Societies in England and Wales. We are pleased to be working with them on important matters relating to law firms’ liability insurances and Risk Management. From Sole Practitioner to Top 20 law firms we are sure our two organisations can provide excellent support and assistance for the challenges faced by the legal profession.
Matthew Baker - Financial Lines Group, Howden Insurance Brokers Ltd
Joining BLS in 2013 and becoming President in 2018/19 has created many longstanding friendships and business relationships, whilst also unlocking doors to other opportunities in the City. BLS enabled a perfect balance of professional development and also opportunities to give back to the legal and wider community. I am pleased that my Firm has supported BLS in many capacities since 2013 and continues to do so.
Nicholas Lee- Managing Director of Paragon Costs Solutions and Past President of BLS